The use of residential steam mops on this product is allowed. Use at lowest power with a suitable soft pad, and do not hold a steam mop on one spot for an extended period of time (longer than 5 minutes). Refer to the steam mop’s manufacturer instructions for proper usage.

Yes. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.

No, it resists staining, is easy to clean and requires no waxing. Waxing is not compatible with this product and using wax will void warranty.

For chocolate, grease, juice and wine stains, use lukewarm water and a non-abrasive cleaner. Nail polish, tar, markers, crayon, lipstick, ink and cigarette burns can be removed using nail polish remover or denatured alcohol.

We recommend ensuring that your initial flooring purchase includes several extra NEPTUNE planks in case you have one that needs replacement. Follow these steps to remove and replace a damaged

plank:

• Use a circular saw to make several cuts in the board to be removed. Make sure to use the correct depth of the saw blade and protect the surrounding planks.
• Use a chisel to carefully break and remove the part of the plank to be removed. Clean all the debris and dust
• Cut off the groove on the long side and short side of the new plank to be installed.
• Apply one beam of adhesive on the long side and short side tongue of the existing planks that will receive the new planks.
• Carefully place the new planks in position and remove the excess of glue immediately with a damp cloth.

If you feel that you have a warranty related problem, you should take your original purchase receipt, back to the retailer where you purchased the floor and file a warranty claim with that store. The store will then contact us to begin the warranty process. An inspector may come to your home to evaluate the conditions and determine what caused the problem. Once an evaluation is complete you will be contacted with the results. The whole process could take up to 20-30 business days, depending on the circumstances, although most issues are resolved much faster

Yes, we recommend that NEPTUNE is promptly uninstalled, sorted separately, and placed in a dry environment. Please allow 48-72 hours to dry. Once both your subfloor and NEPTUNE panels have dried completely you may reinstall.

Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least one inch in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3/4″/ 20 mm flat surface width or floor protectors are recommended for all movable furniture. Make sure any metal protectors are rustproof. Replace your narrow-dome furniture rests with wide-bearing ones.